Frequently Asked Questions
What if I need to return an item for The B.E.A.T. Shop?
We want you to be satisfied with your purchase, so before you return an item we encourage you to contact us at support@nizcomusic.com so we can inform you of the return policy and procedure.
Return Address (US and Mexico Fulfillment only)
Disclaimer: This address is only for product returns
NIZCO MUSIC Returns
11201 Ed Brown Rd
Charlotte, NC 28273
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
What happens if a package wasn't delivered to me, but the tracking states that it was?
There may be cases where the delivery was made, but the package was left in an unexpected location. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
Where are international returns sent?
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Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
Packages sent out from our Latvian facilities are automatically returned to: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
Packages sent out from our Spanish facility are automatically returned to: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
Packages sent out from our UK facility are automatically returned to: Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
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What if I still have questions?
Please do not hesitate to contact us at support@nizcomusic.com with other questions.
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